After completing a web hosting application form and wish to tranfer a registered domain to Lenanihost, a domain name transfer request will be sent to the domain authority. The purpose of this request is to update the DNS information for your domain name so that it will point to LenaniHost Servers and to the new Hosting account that you just signed up with LenaniHost.
Once the update request has been sent, voting "tickets" will be sent to all the domain "guardians" as listed on the original registration form. In other words, the people listed as the Domain Owner, Administrative Contact, Billing Contact, etc, will all receive update tickets.
In order for the domain update to be successful, at least one of the "guardians" must accept the ticket. However, should any one of the "guardians" decline the update request, the update will be declined even if someone else has voted to accept the update.
The transfer of a .co.za domain name takes 24 hours from the time that a domain update request has been sent off. In order for the domain update to be successful first time around, it is strongly advised that you contact the company that is currently administering your domain name and inform them that you will be transferring your domain. This transfer request is usually required in writing. If your current hosting company or ISP is not aware that you will be transferring your domain name, they will simply decline the update request which will lead to unnecessary delays.
If you are unsure as to who the "guardians" of your domain name are, contact our support department at support@lenanihost.co.za and we will provide you with this information.